IFSA03 Store Customer Support

Departments:

• Frequently Asked Questions
  
  
• Customer Service

Frequently Asked Questions:

> How is my order placed and How do I pay for my order?

Use our online order form. Make sure your contact information is clear in case of any questions. After submitting your order please pay by mailing payments to:
(Please remember to include shipping cost, see below)

IFSA2003 Store
Attn: Ron Johnson
C/O Mosaic Event Management
480 Second Street, Suite 302
San Francisco, CA 94107, USA

USA Shipping Cost:

• Up to $25.00: $7.50
• $25.01 to $50.00: $9.50
• $50.01 to $75.00: $11.50
• $75.01 to $100.00: $12.50
• $100.01 to $150.00: $14.50
• $150.01 to $200.00: $16.50
• $200.01 to $300.00: $18.50

Individual orders over $300.00 will be weighed, prior to shipping. You will be contacted by our representative with Direct Identity with the shipping charge before your order is processed.

Overseas Shipping Cost:
Our representative will contact clients who require International shipping with the costs within 2 days of receipt of your order. The total merchandise amount and shipping must be paid at time of order.

> What if the item I order is on back-order?

In rare cases, some of the imported items may be on back order. Should this happen, you will be notified by email and decide at that time if you wish to continue to leave your order on back order status.

> What about returns?

At Direct Identity your satisfaction is very important to us. Each order is a "special order" with your company logo added to the merchandise. We deal with high quality manufactureres and rarely receive items that are less than perfect. However, if there is a flaw or imperfection from the manufacturer your item can be returned. Please refer to garment measurements and sizes before placing your order, or feel free to contact us with questions. RETURNS are only accepted for damaged or flawed merchandise. Should this happen, please return the garment/item to Direct Identity and we will replace the item at no charge. Direct Identity will pay for shipping of returns that have manufacturer inperfections.

> What if there is something I want that I do not see here?

> I don't see my logo-I want a different logo, can I order a different logo?

Yes, any logo that you have permission to be duplicated can be used. All you will need to do is to email the art to lisa@directidentity.com and give the instructions for its use. (Example: Embroidered logo for shirts - left chest size).

You will have a response within 2-days of the costs to have the logo digitized (embroidery).

For items other than clothing, you will receive a quotation for laser engraving, screen printing, debossing/embossing, etc. If you know the Pantone© (PMS©) colors, please note them as well.

> What if I wanted to buy an item(s) blank for gift giving?

You may purchase wearables (only) without embellishment. Note on the online form "NO EMBROIDERY/BLANK"

Customer Service:

For any questions concerning your order please contact us.

Direct Identity
Attn: Lisa Martin
239 N Brea Blvd.
Brea, CA 92821

Phone: (714) 256-1300
Fax: (714) 256-4300
E-mail: lisa@directidentity.com

^UP^