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CAT Technology’s Support Contract Services division
is a dedicated team of individuals that manages support contracts
and assists with IT administration. Acting as an extension
and enhancement for many of our strategic partners’ service
contract departments, our team provides valuable services
to streamline and simplify the management and maintenance
of IT resources.
Our Support Contract Services Team serves as a liaison between
the vendor and the client to ensure technical support inquiries
are followed by rapid response times and meticulous problem
resolutions. Offering many levels of service, CAT Technology
can cost-effectively meet the budget and asset management
needs of any sized business.
CAT Technology’s Support Contract Services team tracks
the physical location of supported equipment and the renewal
dates of all contracts. We can streamline and simplify the
administration of support contracts by editing each open contract
to conclude and renew on the same day every year.
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Site audits to document all warranties, serial numbers,
levels of service, and types of equipment. |
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Modification of multiple vendor support contracts to
end and renew on the same day of the year. |
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Advance notice of approaching renewal dates to ensure
support contracts do not lapse. |
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Liaison services to ensure manufacturers are providing
customers with fast and efficient technical assistance. |
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Contract management services to continuously monitor
equipment additions, changes, and physical locations. |
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